Accountability for Customer Delight and Business Success

Accountability for Customer Delight and Business Success

Accountability – for customer delight and business success Providing exceptional or excellent customer service begins with saying sorry. It’s simple and easy to do – it builds trust, and develops deeper relationships with your clients that will bring them back, and...
Unemployed, Lost Your Job, Start a Business!

Unemployed, Lost Your Job, Start a Business!

Ryan Jackson: former college drop out and once-unemployed bum – current  serial entrepreneur, businessman, founder of Gemini Parking Solutions and success coach.  I had a poor, working-class background in a single parent family on a London council estate. No-one I...
‘Sorry’ is not The Hardest Word in Customer Service

‘Sorry’ is not The Hardest Word in Customer Service

When we make a mistake, the least we can do is say sorry – and we’re already on the road to making things better. This goes for business, too. Ryan Jackson of Gemini Parking Solutions explains why businesses should apologise more readily, to deliver excellent customer...
Entrepreneurship Tips from NLP

Entrepreneurship Tips from NLP

Entrepreneurs have a lot to contend with – in addition to developing productive and profitable businesses. How will it feel, to have techniques, tools and ways of thinking that alleviate stress and help you to overcome your daily challenges? NLP will help…...